翻訳してください
香港のネットショップからEMSで発送してもらって、荷物が届かず、送り主に問い合わせて返事が来ました。どなたか翻訳をお願いいたします。返事や、対処法も教えていただけると助かります。
Thank you for your enquiry regarding the above mentioned item.
May we take this opportunity to explain to you that, in accordance with Universal Postal Regulation, the sender has the prior right to make enquiry. All postal administrations require full details of both sender and addressee for further tracing. We are sorry that we cannot start any investigation without sender’s cooperation. Thus, if you have any queries about the disposal of the item, please inform the sender to lodge an enquiry to our office directly.
In the meantime, please do not hesitate to contact us at 2921 2211 if you wish to know more about the enquiry process.
Yours sincerely,
Mail Tracing Office, Hong Kong Post
お礼
ありがとうございました。助かりました。