英訳にしてください。

質問

英訳にしてください。
海外通販にて問題が発生してしまいました。
翻訳ソフトを使用し先方に幾度か問合せをしたのですが、解決に至りません。
そこで、何方か下記点線内文章を英訳にしてください。
宜しくお願い致します。
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この度、購入しました下記商品に不具合があり返品し商品分は返金して頂きました。
しかし、幾度かメールにて返送料の返却について問合せをしましたが、返却できないという返答を頂いております。
こちらの都合で返品したのでしたら返送料の返却が出来ないのは当たり前ですが、不良商品が届いた為に返品したのです。
この事をどうお考えですか？
消費者の身にもなってください。
また、以前其方で日本から注文をし不良品の為に返品した方に伺ったのですが、商品分の返金は勿論の事、返送料も返却して頂けたという事でした。
不良商品が届いた時点で不愉快な思いをし、それに輪を掛け返送料が返却して頂けないとは如何なものかと思います。
販売のプロフェッショナルでしたら最後までキチンと対応してください。
ご返答お持ちしております。
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回答No.1

nochi3 · ベストアンサー

I have already received the refund for the defective products.
However, I haven’t received the return shipping costs yet, I had already referred it to you a few of times by email.
I have acknowledged that you did not accept the return delivery charge.
I believe it is natural that I cannot receive the shipping charge if it would be for my circumstances.
However, I had returned the items because of the defective products.
Please have a due consideration for this matter. And also you should think of it placing yourself in customer’s position.

I am told here in Japan that one who experienced the receipt of defective items had received the return shipping charge from you without any problems.

I felt unpleasant when I had taken these wrong items. In addition the return shipping costs weren’t returned in spite of a few of emails sent by myself
I deeply feel bad about this situation.
If you would be a sales professional, you should harshly deal with this problem.
Your early settlement and quick response will be appreciated.
Best regards

ご参考に！

お礼

ありがとうございました。

回答No.2

HINTMAT

こんなものでどうでしょうか。

Trouble was found in my purchase ordered commodity, the goods was returned and the money was reimbursed. However, I was informed by mail that it is not possible to reimburse the return fee. It was natural not to be able to reimburse the return fee when the return was due to purchaser's reason. It was a simple reason of the return due to your commodity trouble. How do you think about this thing? Please become consumer's body.
Moreover, it was a thing that the repayment for the commodity ordered from Japan to you was included return fee.
When a defective commodity reaches, I think an unpleasant desire and the no coverage of returned expenditure should be out of line. Please correspond to firmly to the last minute when you are a professional of sales.
We will have an answer.

お礼

ありがとうございました。