- ベストアンサー
Unacceptable Condition in Shipment: Credit Note Issuance
- Thank you for discussing the shipment conditions at the American warehouse. Regarding the photos you provided, we do not have any pictures of the product upon its arrival at our warehouse. This is part of our standard process and indicates that there were no issues with the outer condition of the product.
- The unacceptable condition mentioned is not something that occurred during transportation but rather a state prior to the product being shipped from the warehouse. As we cannot accept the goods, we would like to issue a credit note to you.
- We apologize for the inconvenience caused and appreciate your understanding in this matter.
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- 専門家の回答
質問者が選んだベストアンサー
At first, we appreciate to know some discussion were made, about shipping condition, at warehouse in USA. Regarding picture you request, there is no one which certify the cargo condition when it arrived at our warehouse. The situation that (No Picture of arrival condition) means the cargo arrived with normal condition and no problem were found with packing conditions. We consider, it is clear that the Damage Issue (=Unacceptable Condition) is NOT during transportation , BUT before shipment in your warehouse. According to above, we have to issue 'Credit Note' covering this damaged cargo, as we cannot receive it. Please check and confirm your acceptance Best RGDS 輸入ですよね 着いて中をあけたら駄目だった。 到着時には特に連絡は無い。輸送中壊れたなら 受け取り時に外装ダメージの写真とか有るはず。 受け取れないので C／N 発行するからよろしく
お礼
助かりました。ありがとうございました