海外通販で在庫切れに対して -海外通販で買い物をしましたが、買った時は在庫-

海外サイトの通販を利用したらこんなメールが来ました。教えて下さい。

先日ネッタポルテという外国のサイトで通販を利用したところ、このようなメールが届きました。私のクレジットカードにいくらか還付したのでGBP（？）を調べて教えて下さいということなのでしょうか・・・英語と海外通販に詳しい方、教えて下さい。お願いします！ Unfortunately, we are unable to verify the cardholder's billing address with the card issuer. For your security, we must now perform an additional verification procedure to confirm card ownership before we can dispatch your order. We have refunded a small amount in GBP to your VISA card xxxxxxxxxxxxxxxx. To verify card ownership and complete your order, please contact your card issuer and find out the EXACT amount in GBP refunded to your card. Once you have confirmed the amount, please reply to this email and provide us with this value so your order can be dispatched. Please note that it may take a few days for the amount to appear on your account. We apologise for any inconvenience caused and look forward to hearing from you.

海外通販で困っております

海外通販をしています。この様なメールが来ましたがよく分かりません。どなたか英語が得意な方ご教授ください。私は相手側にどの様な対応をすれば良いのでしょうか? Thank you for taking the time to contact us. We apologize for the delayed response. In regards to your inquiry we do need you to contact us to verify this order. We will need you to provide the billing and shipping information pertaining to this order along with the last four digits of the credit card used and the cardholder name. Also for this order to be approved we will need you to send in a copy of the credit card used with the last four digits and cardholder name visible. This can be faxed or emailed to us. Please be sure to include your order number.

海外通販

子供服を海外通販したのですが、このようなメールが届き、商品の合計金額は122.88USドルです。USPSは追跡が出来ないということでしょうか？イマイチ意味が分からないのですが、どなたか教えて頂けないでしょうか。返事をしなければならい様ですので、宜しくお願い致します。 We are very sorry to inform you but the sipping cost that was quoted to you was for shipping within the US. To ship to Japan via Fed Ex, and totally insured, will be $140.00. We can ship the order via USPS, but there will be no tracking number nor will we be responsible for the order once it leaves us, will be $60.00. We are very sorry for any inconvenience. Please email or call us letting us know what you would like to do with your order.

海外通販したら在庫切れ＆返金不可と言われ……

5月16日に Competitive Cyclist という海外の通販サイトで自転車のタイヤを注文しました。支払いは楽天銀行のデビットカード(VISA)のPaypalです。英語が分からないので翻訳ソフトサイトを使ってはみたのですが、発注不可ということと返金ができないということと、代替品を送ることができる位しかわかりません。私としては注文した商品を届けてもらうか、返金してもらいたかったので、ショップのサポーターとチャットやメールを試みたのですが、言葉の壁に阻まれうまく意思疎通ができません。やりとりの一部を表記しますので、どなたかお力添えをお願いします。以下は5月17日に届いたメールです。 Unfortunately our link with Amazon didn't update in time to let you know that we’re out of stock for the Mavic. We apologize for the inconvenience, but I'm sure we can help you find a solution. If there’s a different size or color you’d like, please let us know. We are going to ship out the remaining items on your order as soon as possible. If we don’t hear from you within 5 days we will assume you want a credit for the out of stock item. Give us a call at ？？？？？？ or click on the "Chat Now" link in the upper right hand corner of our website for live help. To help rectify your faith in us, we'd be happy to hook you up to the best of our ability. Please give us a call, and we'll see what we can do for you. Call us at (800) 409-4502. You can also get live help by clicking on the "Chat Now" link in the upper right hand corner of our website. We’ve created a service ticket ID ？？？？？？ that will track our correspondence with you. That way we can give you and your order all the attention you need, and do so with downright dazzling efficiency. 以下は6月17日にショップ宛に送ったメールです Isn't arrival of goods ready yet? How much [ after ] does it take till arrival? 以下は6月18日に届いたメールです I apologoze. The earlier email was not accurate. We had to cancel your order because Mavic does not allow us to ship their products out of the United States. Is there another tire you would like to get instead? 次はチャットの内容です私: Was the order canceled? サポーター: it was indeed 私: When does refund become? サポーター: it was actually never charged due to no inventory avail 私: Can I have the goods for an order total sent as replacement? サポーター: what tires are you looking at? 私: It had not been decided yet.　 I want CONTINENTAL COMPETITION http://www.competitivecyclist.com/za/CCY?PAGE=BUY_PRODUCT_STANDARD&PRODUCT.ID=20740&MODE= 私: Are Mavic Yksion Pro Griplink SSC Tubular Tire and Mavic Yksion Pro Powerlink SSC Tubular Tire in stock? サポーター: i would not be able to do the Continental tires for the same price as your previous order 　　　 and i actually only have one of the continentals in stock 私: Can the amount of money reduce and send the goods of an insufficient part? サポーター: you were never charged for the previous order 私: Please send instead and let me know continentals and the number to get. サポーター: we only have 1 continental left　not even a set 自分の語学力のなさに恥ずかしいあまりですが、背に腹は替えられません。どうかお助け下さい。

海外通販で何かを連絡しなくてはならないのですが。

初めて利用したサイトでこのようなメールが来て困っています。必要な情報は入力しており、何かを連絡しないといけないようなのですが・・・We have received your first order at ｘｘｘｘｘ.com. To begin supplying you, as part of your first order we are obligated to ensure you are authorised to use the credit card submitted. We have a fast and simple process to make this possible. We will process a random amount against the card, once you are able to confirm the amount we have charged to the card, we are happy to process the order. The amount debited will be deducted from the value of your order. You should be able to see this amount charged to your card with-in 24 hours using internet banking, otherwise simply call your bank. Reply to this email with the amount we have charged to your card. We apologise for any inconvenience however this has been put in place to protect both our customers and our business from credit card fraud. You have 7 days to verify this amount before your order is cancelled. However, if you are having trouble finding the amount just email us and we will put a note on your order not to cancel. どなかか分かる方いらっしゃいませんか？宜しくお願いします。

海外通販の翻訳をお願いします

英語は苦手なのですが、海外通販をしました。イギリスの化粧品のショップでネイル用品アイシャドウなどを購入したのですが注文し、発送の連絡後の約２週間後に下記のメールが届きました。ネイルポリッシュが原因でロイヤルメールで送れないようなのです。詳しい内容は英語力不足で理解できません。下記のメールの翻訳をお願いします。そして、注文してから日数もたっているし、ネイルポリッシュが一番欲しかったものなので他の商品もすべてキャンセルし、払い戻しをしてほしいのですが可能でしょうか？支払いはペイパルで済ませてます。どうぞ、宜しくお願い致します。 Thank you for your recent order place on ○○○. As you are aware, the Royal Mail has recently place restrictions on hazardous packages (including nail polishes) shipping out of the UK. Having spent the last few days trying to get clarity on the whereabouts of your order, we can now confirm that the Royal Mail has returned your parcel to us. We apologise for the inconvenience this has cause you. Please be reassured we have been working hard to resolve the situation and we are pleased to announce that we have found a solution. We have found an alternative delivery provider for all ○○○ international deliveries who will deliver your order using your local postal service within your country. With this new solution ALL our overseas customers can order as much nail varnish as they like without concern and without us having to increase deliver charges. We would now like to know if you would like your order resent to you (at no further cost to yourself) or if you would prefer a refund for your order. Please let us know what the best option would be for you and we will organise this straight away. Once again please accept our sincerest apologies for the inconvenience this has caused you. Kind regards,

翻訳をお願いできますでしょうか？

海外のネットショップで買い物をしたのですが、 25日ほど経ってから下記のようなメールが送られてきました。どなたか翻訳をお願い出来ませんでしょうか？ Order Number: 123456 We are writing to you in relation to your recent order. We have generated an invoice for this order as the carrier requested, and sent this to the carrier, once the carrier receives this invoice they will look to proceed with your delivery. Please allow 48-72 hours for your parcel to be delivered. Please do not hesitate to contact us for any further information. We apologise for any inconvenience this has caused. Kind regards, よろしくお願いします。

英文メール教えてください（海外通販）

頑張ってはみてるんですが、自分が訳したものが合ってるか疑問に思っているので教えてください。カナダからスポーツ用品を購入し、クレジットカードで支払いしましたがここは送料の同意がないとクレジットカードに請求が行きません。その送料の見積もりがきました。 ---------------- Thank you for your order of: ***商品名*** Canada Post has quoted us the shipping costs to Japan, and those costs will be $76.72 CAD (this is Canada Post's actual cost). If you could please contact me via e-mail to let me know: (1) if you would like to proceed with the order; (YES OR NO is fine) (2) if you agree to the shipping cost, please respond to this e-mail in the affirmative so we know we have your permission. PLEASE DO NOT EMAIL ANY CREDIT CARD INFORMATION AS WE DO NOT NEED IT. If we do not hear back from you within 48 hours of this e-mail, we will cancel your order and allow your preauthorization to expire. ----------- 「送料は$76.72 CAD 、メールで注文を続けるか連絡ください。オーダーを続けるかどうか、この送料で同意しますか？ 48時間以内に連絡ください。クレジットカードの事はメールしないでください。」大体は上記の内容で合ってますか？このメールに対して Thank you for your email. I'm interested in buying this product and agree to the $76.72 shipping charge. Please send this order. という内容のメールを送りましたが大丈夫でしょうか？よろしくお願いいたします。

訳してください。

Unfortunately, we are unable to verify the cardholder's billing address with the card issuer. For your security, we must now perform an additional verification procedure to confirm card ownership before we can dispatch your order. We have refunded a small amount in GBP to your VISA card 0xxxxxxxxxxx1234. To verify card ownership and complete your order, please contact your card issuer and find out the EXACT amount in GBP refunded to your card. Once you have confirmed the amount, please reply to this email and provide us with this value so your order can be dispatched. Please note that it may take a few days for the amount to appear on your account. We apologise for any inconvenience caused and look forward to hearing from you. Kind regards,

翻訳をお願いします

イギリスのオンラインショッピングでクレジットカードで買い物したのですが、メールが届きました。どなた様か翻訳お願いできないでしょうか。 In regards to your enquiry, please accept our apologies as we are unable to internally modify/update an order once it has been placed via our online store due to security reasons. We appreciate that this may be disappointing for you and we apologise for any inconvenience this may have caused. You can either cancel the order and re order using the correct billing information. Rest assured no funds have not been debited from your account but reserved with your credit card provider to ensure that the funds are available. You should see the amount drop off into your available balance within the next 48 hours, should you choose to cancel. Or alternatively you can leave the order as it is. Once again, we apologise for any inconvenience caused. If we can be of any further assistance then please feel free to contact us on the details below. たぶん、決済が出来ないから、48時間以内にキャンセルかもう一度注文してくれ。って言っているのでしょうか。よろしくお願い致します。

海外通販でのメール　

↓のようなメールが届いたのですが、自動翻訳を使ってもいまいち意味が分かりません。翻訳できる方お願いしたいです。 We just received inventory and is in the process of shipping to you. However, we find the shipping cost to ship to you via UPS or DHL as your original choice was way too high for us to cover. Here is a list of choice to ship to you: USPS Priority Mail International $56.00 USD 6-10 business days USPS Priority Mail Express International $74.87 USD 3-5 business days UPS Worldwide Expedited® $82.76 USD 4-5 business days UPS Worldwide Saver® $84.79 USD 2-3 business days DHL Express Worldwide $85.52 USD 2-4 business days As you can see, Dhl and UPS are around 90$, we won't be able to cover the difference. We can use USPS priority to ship to you if that's ok with you, we will cover the extra charges. However I do need to let you know USPS is less reliable and a lot slower than UPS and DHL. It might take more than one month for your order to arrive after it's shipped. If you do not might the wait, we will ship it out via USPS priority for you. If you would like to use UPS or DHL, we will have to charge you the difference I'm so sorry about that. Or we can cancel your order for you if shipping is not ideal. Also, we need to inform you, you will be charged custom fees for importing U.S. goods into your country.Customs and import fees are separate from the shipping cost and are paid directly to your country's customs for importing USA goods - we have nothing to do with it nor have any control over these fees. You are responsible for any local customs, fees and duties on your order. You will either be contacted by your local delivery courier or UPS via phone and/or email. Failure to pay for import customs or refusal of the order will result in the items being shipped back to us. If the order is sent back to us, then you are responsible for the original shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping the package back to us. We are very sorry in regards of the shipping situation. We wish we have more control over it and wish we are able to help more. Please let us know what works for you. Best, Chloe

メールの翻訳をお願い致します。

英語は苦手なのですが海外通販をしています。１回、オーダーしたことのある化粧品ブランドですが日本に送れないものがあるということでオーダーをキャンセルして返金をしてもらったことのあるショップです。突然、下記のメールが届きました。そのメールを翻訳して頂きたいのです。後、メールの下部（Orの下）に We would be happy to offer you a refund on these items and 20% off your next order placed on ○○○.com. とあるのですがこれは次回の注文は20％オフになるということでいいのでしょうか？以上、どうぞ宜しくお願い致します。 We are please to tell you that your ○○○ order is ready to be resent to you. We would like to thank you once again for your continued patience and support at this time. Unfortunately we are now of stock in Pure Pigment in Incite and will not be able to include this in your order, please accept our sincerest apologies for any inconvenience or disappointment this may cause you. We would like to offer you the following options to continue your order. We would be happy to offer you replacement Pure Pigments(s) in any shade of your choice from our website to replace your out of stock item(s)http://www.○○○.com/shop/products/eyes/furore-pure-pigment Or We would be happy to offer you a refund on these items and 20% off your next order placed on ○○○.com. Please let us know which solution would be best for you and we will organise this right away and resend your order to you. Kind regards,

海外通販の英訳をお願いします。

海外通販の英訳をお願いします。いつもお世話になっております。海外通販でＴシャツを2枚購入したのですが、2枚とも在庫がないという事でしたので、別のＡ～Ｄ、4枚のＴシャツの在庫を聞きました。 4枚とも在庫があるような回答でしたので、その内、ＡとＢの2枚を送ってほしいとメールをし無事到着したのですが、到着したのは、Ａ，Ｃ，Ｄの3枚でした。以下、やり取りです。 (機械翻訳ですので、おかしいと思います) ※()はショップからの返信です。 1,Please inform me of the following stock. A,B,C,D(4枚のＴシャツの名前) (1).we should have ALL of those shirts available... A,B,C,D can you put the shirts in order of preference, 　so that we get your top 2 of what we have sent to you? let me know and I'm here for you... 2,Hello, Thank you for mail. Please send A & B. (2),thanks very much for getting back... sounds good...we'll get those out your way, they should show in 2 weeks... let me know if you have any other questions or anything else at all and I'm here for you... ・・・・・商品到着 3.Hello. The commodity arrived. Thank you. I bought two commodities. However, the following three commodities arrived. BUY:A,B Arriving:A,C,D (3),we were out of those shirts... the shirts that arrived were the other options you provided as replacements... here is the email you sent- 「1,Please inform me of the following stock. 　　　A,B,C,D(4枚のＴシャツの名前)」・・・というやり取りで止まっているのですが、ショップ側の勘違いでしょうか。それとも当方の勘違いでしょうか。長文になってしまいましたが、アドバイスをお願いいたします。

海外通販サイトからのメール

こんにちは。はじめて質問します。先日海外の化粧品の通販サイトで購入をしました。購入方法はpaypalです。購入してから２日後に以下のようなメールが届きました。 Hi, Thank you for your order with ACW! I apologize for the inconvenience, however we require many orders to be accompanied by identification from the buyer and your order will also have this requirement. We will need the following form you in order to process and ship your order: Photo ID as well as a hand written authorization of purchase with signature and all order information contained in that note. You can easily scan these two documents and send them via email. We can then release your order for shipment. If you wish not to send the required identification, we can also accept wire transfer for payment instead. Your originally charged account would of course be credited. The note must include: 1. Brief statement of authorization that you made the purchase. 2. The shipping address on the order and your authorization to ship there. 3. The date and your signature The ID must show: 1. Your address, name and signature. Passport is acceptable also Thank you, Sheri 翻訳サイトを使い、解読を試みたのですが、いまいち良く分かりません、、、。私なりの解釈では、 (1)購入金額が高額だったため、私の買い物に対する承認。 (2)商品の送り先の住所 (3)写真ＩＤ（←これがいまいち良く分かりません(:_;)）とその日付とサイン (4)私のアドレスとサインです。多分これらをメールで送れば商品を発送してくれるという事なのではと思うのですが、正しいでしょうか？お手数ですが、この文章の意味と、返信するのであれば、どういった内容で返信すればいいのか教えていただけないでしょうか？長文ですみません。よろしくお願いいたします。

海外通販の英語メール

アメリカにあるＡＥという洋服の通販サイトで注文をし、その後商品が届きました。しかし注文した物と違うカラーの物が届いたので、そのサイトにメールにて問い合わせをしました。すぐに返信があったのですが、いまいちその内容が理解できません。たぶん、服の交換はできないと言っていると思うのですが、詳しい内容を把握出来ませんでした。お分かりの方、簡単でいいので内容を教えて頂けませんか？以下相手からのメールです。 We apologize for any problems that have occurred with your order. The incorrect item would need to be returned through the mail. You may mail your return/exchange back to our warehouse using the return label on your invoice. Please include the return shipping receipt with the package. Please note: Canadian orders must be returned by mail. Unfortunately, at this time we are unable to exchange Canadian and International Orders. The orders will be refunded to the original method of payment and a new order would need to be placed to receive the merchandise. We recommend that all returns and exchanges be sent via traceable carrier such as USPS or FedEx. AE is not responsible for packages not received if sent via a non-traceable carrier. Returns and exchanges must be returned prepaid; we cannot accept C.O.D.　deliveries. For more information on how to return/exchange your ae.com order, please call 1-888-232-4535 (24 hours a day, 7 days a week) and a representative will be happy to assist you further.

海外通販からのメールの意味教えて下さい。

海外通販からのメールの意味教えて下さい。 Thank you for responding to our email. Unfortunately you have provided us with the same name and address details as before, which your card issuer cannot verify as being the name and address of the cardholder. In order for us to process your order, please email customercare@***************.com with the cardholder�s name and registered billing address (ensuring that all details are spelt accurately). You may wish to contact your card issuer to confirm that the details they have on file for you are correct. We look forward to your reply. Best wishes, Customer Care Team

英語のできるかた、日本語に訳してください。

In an effort to provide you the best customer service possible as an international customer, we would like to inform you that there will be approximately 20% of the cost of your order in International taxes and duties fees. Whatever the cost of the taxes and duties, they must be paid in order for your shipment to clear customs. AAA is not responsible for these fees. Please reply within 72 hours with an acknowledgment that you will take full responsibility to pay any fees owed. Failure to comply will result in a delay of your order. Any abandoned package will be credited back minus any shipping, taxes, and duties fees and or charges. Please give us a call if you have any questions regarding this email. AAA＝メールの送り主、ショップ名です。 72時間以内に返事くれ・・・みたいなこと書いてあると思うのですが何を求めてきているのでしょう？

海外の通販サイトからのメール　誰か訳して・・・

海外の通販サイトから来たんですが、何が書いてあるかわからない・・・ Order Status Change Your order is now 'In Manufacture Queue' Dear ○○○ Your order status has been changed by Bad Dragon to 'In Manufacture Queue'. Your order is in the queue of orders to be manufactured. We do this every day, but sometimes we have a lot of toys to make - sit tight! Your order number is 16314. If you have any questions or comments about your order, you can drop us a note via the contact form located on our website (remember to quote your order number, so we can find your details). Thanks for ordering from us!

海外サイトで通販しましたがメールが届き意味が分かりません。

海外サイトで通販しましたがメールが届き意味が分かりません。すみませんが教えてください。 Thank you for shopping at JIMMYCHOO.COM. Your order is currently being prepared for dispatch. In the meantime, we are performing a routine check to verify your card and address details. While this may result in a slight delay in the delivery of your order, we are sure you appreciate that this procedure is set up to protect you - the customer - from credit card fraud. Once we have verified the details you have provided with your card issuer you will receive an email from us, either to advise that your order has been dispatched or alternatively requesting further information from you.

海外ショップサイトにて　至急お願いします！！

今、全く英語がわからないのですが、海外サイトの子供服を注文しました。それで、そのショップからメールが来ましたが英文が全く読めません。 TRENDI HI! Thank you for shopping with us. We have received your order.You can generally expect to receive notification of shipping the same or the next business day your order is placed. We try to keep our inventory updated and avoid out of stocks. If there is an item you ordered and it is out of stock you will be notified before we ship. If you have placed a PRE-ORDER or and order for items that are not yet in stock. Your order could be held until complete and then shipped. We generally only hold orders waiting for pre-ordered items if the pre-ordered items are arriving within the week. Please email if you have any questions about shipping dates. しかもメールが着た直後、この店に間違ってキャンセルしたいと英文で送ってしまったのですが、キャンセルするつもりは全くありません。どうしたら良いでしょうか？助けてくださいm(_ _)m

海外通販で在庫切れに対して

みんなの回答

関連するQ&A

海外サイトの通販を利用したらこんなメールが来ました。教えて下さい。

海外通販で困っております

海外通販

海外通販したら在庫切れ＆返金不可と言われ……

海外通販で何かを連絡しなくてはならないのですが。

海外通販の翻訳をお願いします

翻訳をお願いできますでしょうか？

英文メール教えてください（海外通販）

訳してください。

翻訳をお願いします

海外通販でのメール

メールの翻訳をお願い致します。

海外通販の英訳をお願いします。

海外通販サイトからのメール

海外通販の英語メール

海外通販からのメールの意味教えて下さい。

英語のできるかた、日本語に訳してください。

海外の通販サイトからのメール　誰か訳して・・・

海外サイトで通販しましたがメールが届き意味が分かりません。

海外ショップサイトにて　至急お願いします！！

注目のQ&A

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専門家に質問してみよう

海外通販で在庫切れに対して

みんなの回答

関連するQ&A

海外サイトの通販を利用したらこんなメールが来ました。教えて下さい。

海外通販で困っております

海外通販

海外通販したら在庫切れ＆返金不可と言われ……

海外通販で何かを連絡しなくてはならないのですが。

海外通販の翻訳をお願いします

翻訳をお願いできますでしょうか？

英文メール教えてください（海外通販）

訳してください。

翻訳をお願いします

海外通販でのメール

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