Because our reaction on TV, or to mimic the reactions seen on TV.
Moreover, it is about the events at the restaurant, the Japanese people, "Foreigners can not speak English." Because it seems to be considered.
As Japanese culture, respect the process rather than results. For example, when making something, then even if they are bad, the Japanese are "well-tried hard." I say.
Never, the Japanese are saying bad things are considered.
Thus, Japanese, adopting the assessment is better than a bad rating.
That said I think common sense in Japan.
It is whether the impact of television can not say unconditionally.
Finally, while in Japan I think you want to be aware of the differences between American and Japanese culture.
Japanese is the common sense to be kind to kind.
Whether you should understand.