Amazon.comからAccount on Hold: Response Requiredとメールが
Amazon.comで買い物をしたのですが、以下の内容でメールが来て以来、アカウントにログインできなくなりました。
おそらくクレジットカードの認証ができないという旨だと思うのですが（心当たりもあるので）、対応策が解読できません。どのような対処をしろと書いてあるのでしょうか？
注文を確認してすぐにでもカードの更新をさせていただきたいのですが、ログインもできないので困っています。よろしくお願いします。
Greetings from Amazon.com.
Unfortunately, we are currently unable to process your pending order(s), including order 002-0360798-7746642. To avoid cancellation of your order(s), we request that you fax us a copy of the billing statement associated with the debit or credit card provided as payment. Our fax number is 001-206-266-1838 when faxing from outside the US, or 206-266-1838 from within the US. This statement should include the following information:
* Name as it appears on your credit or debit card
* Address on file with the card issuer
* The customer service phone number for your financial institution.
On your fax, please provide the email address used when placing your order and the order number you received in your email confirmation.
Do note that the statement must be sent via fax as we are unable to interpret attachments via email. Please also note that you will be unable to access your Amazon.com account as it has been placed on hold pending receipt of your fax. Please do not place a new order or open a new account as this may result in additional delays.
If you are unable to send the fax, please ask the issuer of your debit or credit card to contact us so we may verify your account details. The card issuer can reach us via the above fax number. The fax should include the name, phone number and fax number of a specific representative with whom we can correspond if necessary.
Please don't hesitate to email us should you have any questions, and thank you for your interest in shopping at Amazon.com.
Sincerely,
Account Specialist
Amazon.com
お礼
ありがとうございます。 カード番号をファックスすればいいんですね。しかしファックス番号すらどれなのかわからない有様で；翻訳サイトなどをもう少しまわってみます。ありがとうございます。