海外通販で買い物しましたがメールの意味が分からないので教えて下さい。| OKWAVE

海外通販からのメールの意味教えて下さい。

海外通販からのメールの意味教えて下さい。 Thank you for responding to our email. Unfortunately you have provided us with the same name and address details as before, which your card issuer cannot verify as being the name and address of the cardholder. In order for us to process your order, please email customercare@***************.com with the cardholder�s name and registered billing address (ensuring that all details are spelt accurately). You may wish to contact your card issuer to confirm that the details they have on file for you are correct. We look forward to your reply. Best wishes, Customer Care Team

海外通販で買い物しましたがメールの意味教えて下さい。

海外通販で買い物しましたがメールの意味教えて下さい。 Following our recent email regarding your order we have not yet received a reply from you. Please provide us with the cardholder�s name and registered billing address for the card used to place the order. As soon as these details have been confirmed,

海外サイトの通販を利用したらこんなメールが来ました。教えて下さい。

先日ネッタポルテという外国のサイトで通販を利用したところ、このようなメールが届きました。私のクレジットカードにいくらか還付したのでGBP（？）を調べて教えて下さいということなのでしょうか・・・英語と海外通販に詳しい方、教えて下さい。お願いします！ Unfortunately, we are unable to verify the cardholder's billing address with the card issuer. For your security, we must now perform an additional verification procedure to confirm card ownership before we can dispatch your order. We have refunded a small amount in GBP to your VISA card xxxxxxxxxxxxxxxx. To verify card ownership and complete your order, please contact your card issuer and find out the EXACT amount in GBP refunded to your card. Once you have confirmed the amount, please reply to this email and provide us with this value so your order can be dispatched. Please note that it may take a few days for the amount to appear on your account. We apologise for any inconvenience caused and look forward to hearing from you.

海外通販で困っております

海外通販をしています。この様なメールが来ましたがよく分かりません。どなたか英語が得意な方ご教授ください。私は相手側にどの様な対応をすれば良いのでしょうか? Thank you for taking the time to contact us. We apologize for the delayed response. In regards to your inquiry we do need you to contact us to verify this order. We will need you to provide the billing and shipping information pertaining to this order along with the last four digits of the credit card used and the cardholder name. Also for this order to be approved we will need you to send in a copy of the credit card used with the last four digits and cardholder name visible. This can be faxed or emailed to us. Please be sure to include your order number.

海外サイトで通販しましたがメールが届き意味が分かりません。

海外サイトで通販しましたがメールが届き意味が分かりません。すみませんが教えてください。 Thank you for shopping at JIMMYCHOO.COM. Your order is currently being prepared for dispatch. In the meantime, we are performing a routine check to verify your card and address details. While this may result in a slight delay in the delivery of your order, we are sure you appreciate that this procedure is set up to protect you - the customer - from credit card fraud. Once we have verified the details you have provided with your card issuer you will receive an email from us, either to advise that your order has been dispatched or alternatively requesting further information from you.

訳してください。

Unfortunately, we are unable to verify the cardholder's billing address with the card issuer. For your security, we must now perform an additional verification procedure to confirm card ownership before we can dispatch your order. We have refunded a small amount in GBP to your VISA card 0xxxxxxxxxxx1234. To verify card ownership and complete your order, please contact your card issuer and find out the EXACT amount in GBP refunded to your card. Once you have confirmed the amount, please reply to this email and provide us with this value so your order can be dispatched. Please note that it may take a few days for the amount to appear on your account. We apologise for any inconvenience caused and look forward to hearing from you. Kind regards,

海外通販からの返信メール

先日、初めて海外通販を試みました。ネット画面での作業は何事もなく済みましたが、本日先方からメールが届きました。翻訳ツールを使って何となくカードの承認ができなかったということは分かりますが、その後の対応が翻訳ツールを使っても変な翻訳になっていまいちよく分かりません。以下が送られてきたメール文章です。 Our credit card authorization system indicated that the address that you keyed for the "Bill to:" did not exactly match the address per your card issuing company. The way our system works is that when an order is placed we obtain a credit card / debit card authorization. As part of the authorization process our card authorizing system contacts the bank that issued the card to verify that there is sufficient credit on the account to cover the purchase and the address that the customer keyed into our system as the "Bill to" for the credit card matches the "Bill to" per the issuing bank's records. Unfortunately, the issuing bank for your card is telling us that the "Bill to" address doesn't exactly match the "Bill to" on the account. You may reply by return email to verify your current billing address, send us an email at AVS@b3custserv.com or contact us at 866.443.7442. Please contact us at your earliest convenience to resolve this issue. We apologize for the inconvenience. どうすればよいのでしょうか。よろしくお願いします。

海外で買い物をした際に下記が返信されました

こんにちは。海外で買い物をした際に下記が返信されました。なんとなくの意味はわかるのですが確証がもてないのでご質問させてください。お手数ですがなるべく詳細にご回答願います。よろしくお願いいたします。 Thank you for your recent order number *******. For your security, we ask that you confirm ownership of your credit card by obtaining the approval code received for this transaction. Please call the bank associated with the credit card used on this order for this information. Reply to this email with the approval code to verify ownership of the account. Upon verification, your order will be processed. If this information is not available, we can accept a copy of your credit card statement showing the cardholders name, billing address and account number. Also, we can accept a copy of the front and back of your signed credit card and a piece of photo ID such as a driver&#82**;s license or passport. You can send this either by fax or as a .jpg attachment in reply to this email. Our fax number is 001(253) 891-****. If you are unable to reach us via email, please contact us via telephone at 001 (253) 891-****.. To avoid delays in your order and possible cancellation, please reply by June 1, 2011. I apologize for any inconvenience and look forward to your response. Best regards,

Amazon.comからAccount on Hold: Response Requiredとメールが

Amazon.comで買い物をしたのですが、以下の内容でメールが来て以来、アカウントにログインできなくなりました。おそらくクレジットカードの認証ができないという旨だと思うのですが（心当たりもあるので）、対応策が解読できません。どのような対処をしろと書いてあるのでしょうか？注文を確認してすぐにでもカードの更新をさせていただきたいのですが、ログインもできないので困っています。よろしくお願いします。 Greetings from Amazon.com. Unfortunately, we are currently unable to process your pending order(s), including order 002-0360798-7746642. To avoid cancellation of your order(s), we request that you fax us a copy of the billing statement associated with the debit or credit card provided as payment. Our fax number is 001-206-266-1838 when faxing from outside the US, or 206-266-1838 from within the US. This statement should include the following information: * Name as it appears on your credit or debit card * Address on file with the card issuer * The customer service phone number for your financial institution. On your fax, please provide the email address used when placing your order and the order number you received in your email confirmation. Do note that the statement must be sent via fax as we are unable to interpret attachments via email. Please also note that you will be unable to access your Amazon.com account as it has been placed on hold pending receipt of your fax. Please do not place a new order or open a new account as this may result in additional delays. If you are unable to send the fax, please ask the issuer of your debit or credit card to contact us so we may verify your account details. The card issuer can reach us via the above fax number. The fax should include the name, phone number and fax number of a specific representative with whom we can correspond if necessary. Please don't hesitate to email us should you have any questions, and thank you for your interest in shopping at Amazon.com. Sincerely, Account Specialist Amazon.com

海外通販サイトにて..

はじめまして、質問お願いします。昨日海外サイトにて日本ではもう販売していない服を注文しました。英語が全くできないので、海外サイトでの注文の仕方が載っているHPを参考にし、無事注文を終えたのですが、先ほど購入先から Hello there, thank you for your order. Unfortunately, we have had some trouble verifying your cards billing address. Because of us being in the U.K., and this being an international transaction, could you please send us a copy of an official document, like one of your utilities bills or statements, with your name and address on it. We will be able to process the sale once we have this information from you. Also the name on your payment details section is different to the on eon the customer details section. We can only process the order to go to the cardholders address so we need the documentation to relate to them. I'm sorry for the inconvenience, but for security reasons, we have to verify all our sales addresses, and be sure that you, the card holder, has placed the order, and not someone that might have got hold of your details. You can send the proof of address either by fax to +44 208 974 6732, or email an attachment. Hope to hear from you soon Ash natterjacks.com 22a Fife Road Kingston-upon-Thames Surrey United Kingdom KT1 1SZ +44 208 974 6732 という英文が届きました・・。翻訳ソフト等にかけてみましたが、意味がよくわかりません。こちらは今からなにをすれば宜しいでしょうか？お分かりになられる方いらっしゃいましたら教えて頂けませんでしょうかm(_ _)m

海外通販サイトからのメール

こんにちは。はじめて質問します。先日海外の化粧品の通販サイトで購入をしました。購入方法はpaypalです。購入してから２日後に以下のようなメールが届きました。 Hi, Thank you for your order with ACW! I apologize for the inconvenience, however we require many orders to be accompanied by identification from the buyer and your order will also have this requirement. We will need the following form you in order to process and ship your order: Photo ID as well as a hand written authorization of purchase with signature and all order information contained in that note. You can easily scan these two documents and send them via email. We can then release your order for shipment. If you wish not to send the required identification, we can also accept wire transfer for payment instead. Your originally charged account would of course be credited. The note must include: 1. Brief statement of authorization that you made the purchase. 2. The shipping address on the order and your authorization to ship there. 3. The date and your signature The ID must show: 1. Your address, name and signature. Passport is acceptable also Thank you, Sheri 翻訳サイトを使い、解読を試みたのですが、いまいち良く分かりません、、、。私なりの解釈では、 (1)購入金額が高額だったため、私の買い物に対する承認。 (2)商品の送り先の住所 (3)写真ＩＤ（←これがいまいち良く分かりません(:_;)）とその日付とサイン (4)私のアドレスとサインです。多分これらをメールで送れば商品を発送してくれるという事なのではと思うのですが、正しいでしょうか？お手数ですが、この文章の意味と、返信するのであれば、どういった内容で返信すればいいのか教えていただけないでしょうか？長文ですみません。よろしくお願いいたします。

海外通販でのメール

海外通販先日海外通販をしたところ下記のようなメールが送られてきました。いまいち意味がわかりません翻訳していただけませんでしょうかまたどう対応すればいいのでしょうか？お願いします Good day, Unfortunately when we printed the address up for your order our database did not recognize some of the characters used and your address is illegible. Please email me the way your address should appear on the package in English and we’ll get it in the mail.

海外の通販サイトで買い物をしたのですが、先ほどこのようなメールが来ました。翻訳していただけないでしょうか

Thanks again for placing your order. We want to get your order processed right away, but since you are a first time international customer, we need to get some information from you first. Please contact your bank or card issuer and get the 6 digit authorization code. The authorization code is a code specifically attached to this purchase. It's not the code that's actually on your card, but a number generated from your online purchase with us. Please email us with the 6 digit code and we'll be all set. Or, please email us to give us the okay to charge some dollar amount under $3 US. We'll email you back when we have charged your card. Then, contact your bank or card issuer to find out exactly how much we charged to your card and email us back with the amount. Once we get the info from you we'll get your order processed. Either one of these two options will confirm to us that the credit card is yours and is designed solely to protect you. We only ask that you go through this process once. Then, on every single future order, we'll have the information and you'll be all set! If we do not hear back from you within five business days your order will be canceled. One last thing. Please be aware that if your order contains oversized or heavy products (like backpacks, tents and sleeping bags) it may require additional shipping charges. If additional charges apply, we will email you prior to shipping so that you can give us the okay. 自分なりに翻訳してみたのですが、「カード発行会社に連絡して、6ケタ許可コードを得てください。この売買に付けられたコードです。それは実際にあなたのカードにあるコードではなく、私たちとあなたのオンライン売買から発生する数字です。 6コードをメールしてください。」であってますか？本日カード会社に連絡してみたところまだデータにないとの回答でした。このコードは何日ぐらいで分かるものなのでしょうか。 500ドルほどの買い物なのですが、その金額がクレジットで請求されてそれとは別で6ケタの数字が載っているのでしょうか？それとも6ケタの数字が載っているだけなのでしょうか？「6営業日以内にメールないとキャンセル」とありますが、それまでに間に合うものですか？他のところがいまいち分らないのですが…どなたか翻訳していただけないでしょうか。あと、どうするのが一番いいのかご教授いただけないでしょうか。長くなってしまい質問ばかりで申し訳ございませんがよろしくお願いいたします。

海外の通販会社からのメール訳して下さい。

通訳ソフトによると銀行の情報を教えて欲しいとの事の様ですが、カード会社に連絡した所、相手方にはカード番号と名前、有効期限が記載されていれば銀行の情報などいらないはずとの事で訳がわかりません。こんな手紙が来た場合にはどう私は相手に返せば良いのでしょうか？ちなみにＦＡＸで返事を送る事になっているのですが、海外に日本からFAXする場合も普通に番号を入れれば届くものなのでしょうか？英語がわからずはじめての経験でしたので戸惑ってばかりです。トラブルがないようにしたいです。 We are unable to process your order at this time until we get in touch with you. Your bank does not provide address verification. In order to process your order please fax us a credit card statement (bill from your bank) just showing your name, address, and card number. Thank you and we're very sorry for the inconvenience.

教えてください

海外のネットショップを利用したのですが、商品がなかなか送られてこず、問い合わせたら、以下のようなメールが届きました。 We require further security checks before we can release your order for dispatch. To verify card ownership and complete your order, please contact your card issuer to request the authorization code for this transaction. Once you have obtained this code, please email us and we will dispatch your order as soon as possible. このtransaction. コード？？とは何でしょうか？？商品を発送して欲しいのですが、送ってもらう為に私は何をしなくてはいけないのでしょうか？海外のネットショップに詳しい方いらっしゃいましたら、どうかよろしくお願い致します。

海外通販の返信メールの翻訳お願いします。

件名→Order Verfication Dear Sir, We have recently received your order and it has come across to the finance depart for further verification. In our effort to protect our customers against the high rise in Credit Card fraud, we ask for the following documentation to complete the transaction. １、Front copy of the credit card used for this transaction ２、Copy of a picture ID. ３、Please confirm and verify the billing and ship to addresses You may either, scan and email to this address or fax to 858-521-0957 Attn Finance Dept. Thank you for your immediate attention in this matter.

海外通販でのメール　

↓のようなメールが届いたのですが、自動翻訳を使ってもいまいち意味が分かりません。翻訳できる方お願いしたいです。 We just received inventory and is in the process of shipping to you. However, we find the shipping cost to ship to you via UPS or DHL as your original choice was way too high for us to cover. Here is a list of choice to ship to you: USPS Priority Mail International $56.00 USD 6-10 business days USPS Priority Mail Express International $74.87 USD 3-5 business days UPS Worldwide Expedited® $82.76 USD 4-5 business days UPS Worldwide Saver® $84.79 USD 2-3 business days DHL Express Worldwide $85.52 USD 2-4 business days As you can see, Dhl and UPS are around 90$, we won't be able to cover the difference. We can use USPS priority to ship to you if that's ok with you, we will cover the extra charges. However I do need to let you know USPS is less reliable and a lot slower than UPS and DHL. It might take more than one month for your order to arrive after it's shipped. If you do not might the wait, we will ship it out via USPS priority for you. If you would like to use UPS or DHL, we will have to charge you the difference I'm so sorry about that. Or we can cancel your order for you if shipping is not ideal. Also, we need to inform you, you will be charged custom fees for importing U.S. goods into your country.Customs and import fees are separate from the shipping cost and are paid directly to your country's customs for importing USA goods - we have nothing to do with it nor have any control over these fees. You are responsible for any local customs, fees and duties on your order. You will either be contacted by your local delivery courier or UPS via phone and/or email. Failure to pay for import customs or refusal of the order will result in the items being shipped back to us. If the order is sent back to us, then you are responsible for the original shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping the package back to us. We are very sorry in regards of the shipping situation. We wish we have more control over it and wish we are able to help more. Please let us know what works for you. Best, Chloe

海外サイトで買い物した場合のカード払いについて

海外のサイト(http://www.the-house.com/)で買い物をしたところ、下記の内容のメールが届きました。カード会社に問い合わせてみましたが、上記のサイトへ私のクレジットカードが有効であるとの返事を出しているとのことでした。ということは、私の入力したカード情報は間違ってないということだと思うのですが、このメールはどういう意味なのでしょうか？ちなみに購入金額は３万円弱ほどです。 Unfortunately, we are unable to ship your order due to a problem with the credit card information you submitted with your order. Please take a moment to review the information below to verify if the billing information we have for you is correct: ********（名前） ****************************** ********　***-*****(住所と郵便番号） Paid with a Mastercard ending with the last four digits of **** that expires **/** We need you to call our Customer Service Department at 1-866-243-6932 as soon as possible so that we can make the corrections needed to get your order on its way! Our business hours are Monday thru Thursday 8AM to 8PM, Friday 8AM to 7PM, Saturday 9AM to 5PM, and Sunday 11AM to 5PM. Please have a recent credit card billing statement and the telephone number on the back of the card for the Issuing Bank. We apologize for the inconvenience, and we are ready to help you as soon as you call us! Thanks!

海外通販について

過去に２回ほど海外通販（アメリカ）の経験があります。支払い方法は、いずれも「PayPal」で支払いました。私がPayPalの支払い手続きが完了した時点で、ショップ（売手）は発送手続きをして頂き数日後に無事に商品が到着、という流れでした。本題ですが、先日、上記とは別の海外通販（アメリカ）にて、「PayPal」で支払いましたが、数日経っても商品が届かないので、ショップ（売手）に確認のメールをしました。早速、返信メールが届いたのですが、翻訳サイトで翻訳しても意味が分かりません。そのメール内容は下記なのですが、この内容が分かる方いらっしゃいますか？何かの提示を求めているのでしょうか？ Thank you for your recent [ショップ名] order. Shortly after your order was placed, we sent an email to the address on your account with the subject More Information Needed for Your [ショップ名] Order requesting you call us or send in documentation to verify your billing address. The quickest way to verify your order is to call our customer care number and verbally provide us with a few key pieces of information. Acceptable verification information includes one of the following: (1) A copy of the credit card used to order, with only the last 4 digits showing AND a copy of your government issued ID (Credit Card orders only) (2) A copy of a statement from a service provider or financial institution, that shows the billing address submitted during checkout (Credit Card or PayPal orders) For the security-minded among you, we are able to accept PGP-encrypted emails. It is not mandatory to encrypt your response, so if you have no idea what we're talking about, don't sweat it. Further information, including our public key and fingerprint, can be found at the following link: 出来れば、分りやすく翻訳して頂けると助かります。また、海外通販の経験豊富な方にお伺いしたいのですが、普通は、「注文」→「PayPalでの支払い手続き」→「発送」→「到着」ではなのでしょうか？　　　　　　または「クレジットカードでの支払い手続き」宜しくお願い致します。

日本には発送しない海外通販

こんばんは、どうぞよろしくお願いいたします。アメリカから趣味の商品を海外通販したいと思っています。そのショップはメンバーになれば10％offになるので、日本に住んでいてもメンバーになれるのかということと、日本に発送してくれるかを訪ねてみました。そこで、次のような回答が来ました。 Thank you for your inquiry regarding placing an International order with our company. Unfortunately we only ship throughout the United States, Puerto Rico and Canada. We would be happy to process your order if you can provide us with a Visa, MasterCard, Discover or American Express credit card, with the phone number of the bank for the issuing card (for verification), and a US address to ship your package to. Membership in our Buyers club allows you to receive the Buyers club prices on your purchases. If you have a verified credit card, and a US shipping address, you could join the club at the time of your order. クレジットカードがあって、どこかの電話番号で確認を取って、アメリカ住所に商品を送れる場所があるなら、メンバー価格で買い物できるよ。と、いうことだと思うのですが、どこの電話番号のことでしょうか？カードの発行した銀行の電話番号でしょうか？あいにく私のカードは楽天発行のもので銀行のものではございません。アメリカの住所は転送サービスを使おうと思うので、クリアできると思います。これは、何処の電話番号か？このような経験したことがある方・分かる方よろしくご教授下さい。

海外通販で買い物しましたがメールの意味が分からないので教えて下さい。

質問者が選んだベストアンサー

お礼 2010/10/10 09:15

補足 2010/10/10 00:23

関連するQ&A

海外通販からのメールの意味教えて下さい。

海外通販で買い物しましたがメールの意味教えて下さい。

海外サイトの通販を利用したらこんなメールが来ました。教えて下さい。

海外通販で困っております

海外サイトで通販しましたがメールが届き意味が分かりません。

訳してください。

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海外で買い物をした際に下記が返信されました

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海外通販サイトにて..

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海外の通販サイトで買い物をしたのですが、先ほどこのようなメールが来ました。翻訳していただけないでしょうか

海外の通販会社からのメール訳して下さい。

教えてください

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日本には発送しない海外通販

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